Area Coach


Main Responsibilities

Our Area Coaches work within the KFC UK and Ireland Operations team and have responsibility for between 8 and 10 restaurants and lead a team of up to 400.

The focus of the Area Coach role is to provide transformational leadership and high impact coaching in order to support their team to achieve overall unit performance across three key metrics Grow People, Grow Customer & Grow Business.  This role will require commercial acumen and the ability to think beyond the core operational elements in order to effectively lead and inspire a team to achieve breakthrough results.

Key job functions include

This role requires leadership ability beyond that of a typical area operations manager. As a high potential Area Coach you will be on a development path towards that of a broader coach role (e.g. - Regional Ops Coach, Ops Director or another role with our RSC). Therefore this role requires a strategic medium to long term view which translates into:

 

  • Setting, engaging and executing the area/region vision
  • Analysing trends and pushing yourself and your team to produce multiple solutions to drive step-change performance
  • Thorough commercial and strategic planning as well as execution
  • In-depth management and operational expertise
  • People focused at all levels – rapport and relationship building as well as more formal team and individual development
  • Influencing skills at all levels of the organisation
  • Ability to work remotely yet establish and maintain lasting relationships throughout the operations teams as well as at our central ‘Restaurant Support Centre’ (RSC)
  • Driving the results of each of the restaurants within your area

 

Your results overall are measured using our Area Coach Report card (ACRC). This focuses on the sections of People, Customer and the Business with each section having a different weighting. Your quarterly bonus results are also measured around this. There is additional information in the appendices on how these sections contribute to the key functions of your role.

The Ideal Candidate

Education; you will be degree qualified or have a similar qualification.

Experience; Those who have previously joined us as Area Coaches have come from many diverse backgrounds; from supermarkets and pubs to high street retailers and banks. We look for pace of progression, breadth of exposure, tangible breakthrough results, ambition and a desire for career progression.

The Ideal candidate will have;

  • Great passion and positive energy
  • Strong strategic and conceptual thinking skills
  • Excellent communication skills with the ability to work across a variety of stakeholder groups
  • The ability to be comfortable in dealing with ambiguity and working with a high degree of autonomy and initiative to deliver results
  • Collaborative nature.
  • Entrepreneurial spirit who possesses the willingness to challenge the status quo
  • Proven ability to work in a fast-paced changing environment
  • A full clean driving licence
  • Geographical flexibility will mean that you can jump at opportunities as they arise, both within the UK and internationally

About The Company

Who are KFC?

We first came to Britain 51 years ago and we are so proud of how far we have come and how we grow every day. Today we are a billion pound business which incorporates over 850 stores and altogether we employ over 26,000 people in the UK. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey- a 24 minute train from Waterloo.

Our overall vision is to “create moments of joy that make life so good” and our strategic goals are to double our business every 5 years and to be THE exporter of talent, innovation and systems.

We are proud to have received a number of accolades in recognition of our commitment to our employees, including being names as Britain’s Top Employer in 2012, 2013, 2014 and 2015 along with the Great Place to Work certification since 2009.

Who are Yum!?

KFC is one of the 3 brands operated by our parent company Yum! Along with Pizza Hut and Taco Bell. We are the world’s largest restaurant group- in fact in November 2013 we opened our 40,000th restaurant.

Yum! Isn’t your average Fortune 250 Company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.

We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UK and Ireland is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!. To help you be the best you can be we offer a variety of training programmes through the Yum! University. Courses include Brand You, Having Presence and The 80 minute MBA. We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.

 

As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts. Last year KFC UK and Ireland raised over £1 million for the World Food Programme. We are really excited about the Harvest project, working alongside local charities to donate food. We trialled the project in 2015 and hope to have more than 200 restaurants signed up in 2016

As an equal opportunities employer we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.

We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UK and Ireland is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!.

 

To help you be the best you can be we offer a variety of training programmes through the Yum! University. Courses include Brand You, Having Presence and The 80 minute MBA. We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.

 

As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts. Last year KFC UK and Ireland raised over £1 million for the World Food Programme. We are really excited about the Harvest project, working alongside local charities to donate food. We trialled the project in 2015 and hope to have more than 200 restaurants signed up in 2016

 

 

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Package Description

A career with KFC offers much more than just fantastic earning potential. We reward hard work and achievement with amazing incentives and benefits, including;

  • Full company car scheme
  • Company laptop and mobile phone
  • Company and performance related bonus
  • Generous pension with up to 11% company contribution
  • Private healthcare with the option to increase to include family cover and extra dental cover
  • Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year. Plus Bank Holidays.
  • After 5 years’ service, annual holiday allowance increases to 30 days
  • Study support may be available for job-related qualifications
  • We offer competitive maternity leave and flexible return to work options
  • International career opportunities across the Yum! business
  • Receive a share of the profits from your area in the form of stock options (Yumbucks)
  • Pick n Mix Benefits to convert them into your very own benefits plans that unique to you options including gym membership, health screening and travel insurance

 

KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can. Our teams regularly enjoy nights out with their colleagues, including pay day drinks and each year we organise a big Christmas party to celebrate the successes of the year.