Digital Operations Manager

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.

We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.

ABOUT THE ROLE

To lead and strategically develop KFC's digital delivery operations across 1,000+ UKI restaurants, serving as the primary operations lead for aggregator partnerships and cross-functional digital initiatives.

This role drives operational excellence through strategic relationship management, field leadership support, and ownership of critical delivery workstreams while ensuring seamless integration between digital product teams and field operations.

WHAT WILL YOU SPEND YOUR TIME DOING

• Aggregator Partnership Leadership: Lead and own all operational aspects of aggregator relationships (Deliveroo, Uber Eats, Just Eat), serving as the primary KFC operations representative and driving strategic partnership initiatives
• Delivery Strategy Ownership: Own and deliver on delivery strategy workstreams as prioritized by the aggregator channel squad, ensuring alignment with business objectives and operational capability
• Cross-Functional Digital Leadership: Serve as the face of Operations for all cross-functional digital initiatives, providing operational guardrails, approvals, and strategic feedback for digital product teams including D&A, Kiosk, Menu, and BCPF initiatives
• Senior Stakeholder Management: Act as primary point of contact for Digital operations with Leadership Team and cross-functional teams, representing digital operations in strategic forums and business planning sessions
• Field Operations Support: Provide escalation support and strategic guidance to ARLs on all digital operations queries, leading comprehensive engagement and coaching programs through field visits and virtual sessions to drive performance transformation
• Aggregator-Field Partnership Facilitation: Host and facilitate aggregator-field partnership visits to strengthen operational alignment and drive mutual understanding of operational requirements
• Performance Analysis & Insights: Own data analysis and reporting for delivery operations, providing strategic insights to drive business decisions and identify growth opportunities
• Operational Framework Development: Lead development of operational frameworks and best practices for digital delivery operations, ensuring scalable and effective operational standards across the business
• Team Leadership & Development: Coach and develop the Digital Operations Implementation Manager, providing strategic guidance, performance management, and professional development to build capability and drive team effectiveness

KNOWLEDGE, SKILL AND EXPERTISE

• Proven track record of leading strategic initiatives and driving organizational change
• Strong business acumen with ability to influence without authority at senior levels
• Experience in strategic partnership management and relationship development
• Deep understanding of restaurant operations and digital delivery ecosystems
• Comprehensive knowledge of aggregator platforms and operational requirements
• Experience with digital product development and cross-functional collaboration
• Strong track record of driving operational performance improvements through field engagement
• Experience in managing complex stakeholder relationships across multiple organizational levels
• Proven ability to represent function/brand in strategic forums and external partnership.

ABOUT YOU

• A genuine team player
• A self-starter with curiosity, energy and adaptability
• Hungry to learn and thrive in a small, mighty team
• A practical problem-solver with strong commercial instincts
• Obsessed with high standards, momentum and getting things done
• And of course… a true KFC believer

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.