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Restaurant leadership.

Run it like you own it

Become a KFC Restaurant Manager or Assistant Manager and your future will begin to feel very real. This is about standing up and leading your team. Making a difference in the community. Showing the world what you’re made of.

The best bit? We’ll back you every step of the way as you run your restaurant like you own it. We'll invest in your leadership skills, team management, and business know-how. And with a turnover that could be a million pounds or more each year, you’ll have real responsibility - and real impact.

Not to mention a job you’ll love. For real.

Our Roles

Team Leader

Our Team Leaders are the GOAT. They might have moved up through the ranks at KFC, or they might have come from diverse backgrounds like supermarkets, pubs, high street retailers and banks. But they all share one thing: they know how to put their team first and run shifts that are as amazing as our chicken.

Join us and you’ll work alongside the Restaurant General Manager to keep your restaurant ticking over smoothly. You’ll get stuck into day-to-day jobs like food prep and inventory management. You’ll solve problems and work hard to continually improve your skills and performance. And you’ll show the world how to create an experience for our guests that they’ll never forget.

Assistant Restaurant General Manager

In previous lives, our Assistant Restaurant General Managers have made their mark in all kinds of service and hospitality roles. Lots more have progressed from a Team Member role right here. But what unites them all at KFC is their commitment to putting their teams first.

This is a vital role in our restaurants. It’s not just about keeping things running smoothly - it’s about coaching, motivating and developing your team to deliver target-smashing performance in terms of sales and profitability, and a brilliant experience for guests.

Day to day, you’ll also roll up your sleeves and get stuck into food prep and inventory management, scheduling and team coordination, and customer service. And in the background, you’ll keep one eye on continuous learning to improve your performance, build your skills, and grow your career.
 

Restaurant General Manager

Our Restaurant General Managers bring their skills and experience from many walks of life, including our own restaurant teams. But one thing they all have in common is a commitment to keeping things real when it comes to empowering their teams.

This is about running a restaurant like you own it. You’ll be responsible for People, Customers, Sales, and Profit, always delivering an excellent experience for our customers. And you’ll coach your team to perform at their best when it comes to business growth and guest experiences.

And you’re not afraid to tough it out when you really need to -getting involved in food prep and inventory management, scheduling and team coordination, problem solving and customer service. Whether this is the first step in your KFC career, or another chapter in your KFC story, you’ll also have what it takes to trust in your potential, and keep following the path.

Restaurant General Manager competencies

At KFC, we use what we like to call a Capability Framework, to define what real leadership looks and feels like in our restaurants. They’re what we look for in our managers, and what our people aim to achieve in their career development and progression. Want to know what they are? We’ve got you.

  • Unleash potential

    Our leaders don’t let any opportunity for growth pass them by. Feedback, learning courses, you name it - they grab it by the bucket. And when it comes to their team, they know every person’s ambition and feed their potential to grow. Whether it’s through building connections or direct support, our leaders put their everything into growing the team.

  • Deliver through others

    Success tastes better when it’s shared. And our leaders train their teams across skillsets so that they can fly high and deliver, together. From one-on-one coaching to celebrating achievements, they know the value of fostering great team culture, and make decisions that always put the wellbeing of the team first.

  • Fuel exceptional restaurant experiences

    Whether it’s using feedback and customer insights to improve services, or empowering their team to handle challenges independently with support when they need it - our managers care about creating unmatched restaurant experiences. They lead by example across service, speed, hospitality, and standards - knowing when to adapt to meet the needs of customers and their team.

  • Execute with focus

    Nothing gets in the way of our leaders delivering smooth operations. They move fast and stay calm - spending time on solutions that have the biggest impact, and removing any hurdles that might be keeping their team from being their best.

  • Adopt an owner mindset

    Our leaders run our restaurants like their own. From crunching numbers to making decisions that balance short-term and long-term wins, they’re passionate about restaurant success. And by setting SMART team goals with clear communication on business impact, they inspire their teams to succeed, together.

  • Shape the future

    Our leaders are in this for the long game. Whether it’s thinking about how to make tomorrow better, or how to achieve long-term objectives, they identify challenges, opportunities, and chances to innovate. They navigate change with positivity, keeping things straight with their teams and supporting them through the journey.

Our Recruitment Process

We want our candidates to experience the same kind of love that we show our customers. Which means your recruitment journey should feel as real as stepping into one of our restaurants.

You can also find some useful Hints and Tips from the Team to help you to understand what to expect and when, here. 

Find out more about our process
  • KFC is always supportive of colleagues who are studying and those with families. It's for everyone.

    Sasi

    Restaurant General Manager

  • Everybody is so friendly. In the 24 years i've been here I've never regretted a single moment.

    Kelly

    Assistant Restaurant General Manager

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For real ones.
For real ones.
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