Enhanced pension scheme
We’ll contribute up to 11%, which could mean we pay more into your pension than you do.
Marketing Operations Lead
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our Marketing team is a 50-strong crew of bold thinkers, culture shapers and creative doers - from Brand and Digital to Strategy, Food Quality and Innovation. We’re here to keep KFC at the heart of culture across the UK & Ireland, blending our iconic roots with fresh, fearless ideas that connect with real people.
We don’t just make ads - we build love, drive growth, and stay one step ahead of what’s next.
ABOUT THE ROLE
At KFC, we do things differently. Loud ideas. Big campaigns. Fast pace. Real impact.
We’re looking for a Marketing Operations Lead to join our award-winning Marketing team and help bring our campaigns to life across every customer touchpoint.
This isn’t just about project management. It’s about making things happen. Flawlessly. At pace. Across one of the UK’s most iconic brands.
You’ll lead a team of four (with two direct reports) and own the delivery of campaigns across our owned channels - from in-restaurant POS and packaging, to digital, e-commerce and print. You’ll work closely with teams across the business, franchisees, and agency partners to make sure every campaign lands brilliantly and feels unmistakably KFC.
We’re after someone who thrives in fast-moving environments, loves solving problems, and knows how to balance creativity with operational excellence. Someone who can lead people, simplify complexity, challenge the status quo, and keep standards sky high.
What you’ll be doing
- Leading end-to-end delivery of national campaigns across multiple channels
- Managing creative production, workflow and campaign execution at scale
- Leading and developing a high-performing team
- Owning relationships with agency and production partners
- Working cross-functionally with Marketing, Operations and franchise teams
- Driving smarter ways of working through process improvement, automation and technology
- Protecting and elevating the KFC brand across every customer touchpoint
WHAT WE LOVE FROM YOU:
- Significant experience in marketing operations, campaign delivery or marketing services within QSR, retail or a fast-paced consumer brand
- Proven experience delivering large-scale, multi-channel campaigns
- Strong leadership and stakeholder management skills
- Someone commercially minded who understands how great execution drives results
- A natural organiser who can manage pace, pressure and multiple priorities
- Experience improving processes and exploring smarter ways of working, including automation or AI tools
- Hands-on energy, curiosity and a “get it done” mindset
Most importantly, we want someone who gets our brand. Someone who’s bold, collaborative, resilient, and ready to make a real impact.
ABOUT YOU
- A genuine team player
- High energy and loves celebrating wins
- A self-starter with curiosity, energy and adaptability
- Hungry to learn and thrive in a small, mighty team
- A practical problem-solver with strong commercial instincts
- Obsessed with high standards, momentum and getting things done
- Proven ability to work in a fast-paced changing environment, with the ability to pivot in line with business priorities
- And of course… a true KFC believer
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Job Location Details
Guildford Road, Woking, United Kingdom, GU22 7NJ Get directions
Discover our business
Perks, rewards and benefits.
We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.
Here’s what the real deal could look like for you.
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Fri-Yay finishes
Clock off at 1pm on a Friday all year round - and make your workdays zing with virtual commutes and hybrid/flexible working.
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5 wellbeing days each year
Get 5 extra days to look after you and your wellbeing - on top of your usual holiday allowance.
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Generous bonus scheme
We reward strong performance and our bonuses could mean you earn well above industry norms.
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Enhanced Holidays
You’ll start off with 25 days’ holiday, which rises to 30 days after 5 years. Plus you have the option to buy and sell additional days.
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Professional 1-2-1 coaching
Personal development, growth and fulfilment come with the territory at KFC.
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Healthcare and life protection
From private medical insurance to critical illness, life assurance, income protection, dental plan, cancer checks and even a digital GP, we’ve got your covered.
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Lifestyle-friendly perks
Flex your package with travel insurance, cycle scheme, retail discounts, charity giving, tech scheme, food and drink discount cards and much more.
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25% KFC discount
Big discounts on your finger lickin' favorites.
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Discounted gym membership
Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.
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Full employee assistance programme
Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.
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Free mortgage advice
We can help you get on - or climb up - the property ladder.
Our Recruitment Process
Understanding the recruitment process in our support centre.
You can also get some Hints and Tips from our team to understand our process here.
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Your Application
Hit the apply button and we’ll send you confirmation that we've received your CV. We'll be in touch shortly afterwards with next steps.
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A Quick Chat
One of our Talent Acquisition Partners will call you for an informal chat. This is about getting to know each other a little bit more, and talking through the role in more detail.
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Your Interviews
Following a successful phone interview, there will be a 2-stage process. We’ll kick things off with a meeting with your Hiring Manager, and then you'll get to meet other key leaders in the business. The final stage interview may include a task to complete.
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Join The Real Ones - Congrats!
Next steps are onboarding! Offer, RTW checks, contacts and getting to know the team!
Apply now.
Click to apply.
Apply