People Capability Coach
The Restaurant Capability Delivery Partner will provide maternity cover support across key Restaurant Capability workstreams, helping to maintain delivery momentum and support restaurants through planned capability development and business change work.
The role will support the design, coordination and delivery of practical learning, leadership, culture and restaurant-readiness materials. Working closely with the Restaurant Capability team and cross-functional stakeholders, the role will help translate business needs into clear, practical support that enables restaurant teams and field leaders to perform, adopt change and build capability.
What you’ll do
- Support the creation of practical learning and capability materials for restaurant and field audiences.
- Develop clear guides, job aids, workshop materials, comms and supporting content.
- Support leadership and culture activity, including Leading with Heart, Heartstyles, Breakthrough and RGM Academy-related workstreams.
- Help manage business-change and restaurant-readiness activity linked to operational, people, technology, compliance or global changes.
- Work with stakeholders across Operations, REX, People, Technology, Risk, Global and the wider capability team.
- Gather input, manage feedback and ensure content is accurate, practical and restaurant-relevant.
- Track actions, owners, timelines, risks, decisions and handover points across agreed workstreams.
- Use field and stakeholder feedback to improve materials and support adoption.
- Support clear handover and documentation during the maternity cover period.
What we’re looking for
- Strong understanding of KFC, restaurants, field operations or a similar operational environment.
- Ability to create clear, practical and engaging content.
- Strong organisation and project coordination skills.
- Confident stakeholder management and communication.
- Ability to work through ambiguity and bring structure to moving pieces.
- Practical problem-solving and ability to make recommendations.
- Comfortable balancing multiple priorities and deadlines.
- Experience in learning, training, operations, project delivery or change support would be beneficial.
Success in the role will look like
- Priority workstreams continue with minimal disruption during Hannah’s maternity leave.
- Restaurant-facing materials are clear, practical and easy to use.
- Stakeholders are aligned and kept updated.
- Risks, decisions and handover points are visible and managed.
- Business-change activity is supported in a structured way.
- The wider Restaurant Capability team has the capacity to continue delivering priority work while the longer-term strategy and structure are finalised.
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Job Location Details
Guildford Road, Woking, United Kingdom, GU22 7NJ Get directions
Discover more
Perks, rewards and benefits.
We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.
Some of our restaurants are part of our Equity business and others are owned by our Franchise partners. That means the perks we offer might look a little different from one location to another.
Here’s what the real deal could look like for you.
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25% KFC discount
Big discounts on your finger lickin' favorites.
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Discounted gym membership
Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.
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Full employee assistance programme
Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.
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Free mortgage advice
We can help you get on - or climb up - the property ladder.
Our Recruitment Process
Understanding the recruitment process in our restaurants.
You can also get some Hints and Tips from our team to understand our process here.
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Your Application
Hit the apply button and we’ll send you confirmation that we've received your CV. We'll be in touch shortly afterwards with next steps.
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A Quick Chat
We will call you for an informal chat. This is about getting to know each other a little bit more, and talking through the role in more detail.
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Your Interviews
After a successful first chat, you’ll get to meet the manager you’ll work with. We'll tell you where to head for your interview, and how to check in when you arrive at the restaurant.
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Join The Real Ones - Congrats!
You’re the best! We’ll ask you to complete an online RTW check, then we’ll send your formal offer and benefits calculation via email. We’ll also need some details from you so we can order your uniform. Finally, we’ll write to you with an official offer, more info on who you’ll report to, and your contract.
Apply now.
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