People Capability Coach

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

As a People Partner at KFC, you’ll be right at the heart of our restaurants across the South West, partnering with operational leaders to build brilliant teams and make KFC a great place to work.

This is a field-based People role. You’ll spend most of your time out in restaurants, building relationships with leaders, understanding what’s happening on the ground and helping them tackle the people opportunities and challenges that come with running a fast-paced, multi-site business.

You’ll bring solid HR and People experience, but you won’t just be there to give advice or quote policy. We’re looking for someone who can build trust, ask the right questions, challenge when it matters and help our leaders get the best from their people.

The original role already has that hands-on intent — working closely with Area Coaches and Restaurant General Managers.

What will you spend your time doing?

• Partnering with operational leaders – You’ll be a trusted People Partner to leaders across your region, helping them build strong teams and create a brilliant employee experience.
• Turning people plans into action – You’ll use what you’re seeing in restaurants, alongside people data and business priorities, to identify what matters most and help leaders do something about it.
• Finding and growing great talent – You’ll help leaders spot potential, build strong succession plans and create opportunities for people to develop their careers at KFC.
• Supporting performance and development – You’ll bring structure and challenge to conversations around performance, talent and progression, helping leaders make good, fair people decisions.
• Helping us hire brilliant people – You’ll partner with leaders on recruitment and workforce needs, helping us bring in people who will thrive at KFC.
• Building brilliant leaders – A big part of your role will be coaching and challenging managers to become better people leaders. You’ll ask good questions, offer practical support and know when to push a little harder.
• Making learning work in the real world – You’ll help make sure training and development lands where it matters: in our restaurants and with our teams.
• Keeping great people – You’ll help leaders understand what’s driving engagement and retention in their restaurants and turn those insights into practical action.
• Being there when things get tricky – You’ll support leaders through people challenges, bringing sound judgement, a calm head and a fair, practical approach.Getting stuck in – This definitely isn’t a desk-based People role. You’ll be out and about across the South West, spending time with restaurant teams and seeing first-hand what’s working and where we can be better.

What we'd love from you

• Real people experience – You’ve done this before, ideally in retail, hospitality, or a fast-moving multi-site world. You get the pace and the people.
• Coach mindset – You know how to grow people, not just manage them. You ask more than you tell.
• Problem solver – When stuff breaks (and it will), you stay calm and work it out—fast.
• Big on values – You genuinely care about doing the right thing for people and the business. You bring the heart, not just the rules.
• Good with mess – This role isn’t neat and tidy. You’ll need to be flexible, roll with the punches, and love making progress even when it’s not perfect.