Project Manager

Welcome to KFC.
Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC – from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.

About the role

We are seeking a highly experienced and adaptable Project Manager to lead strategic projects across our Digital & Rest Technology domains. This role requires a dynamic leader capable of managing complex projects, engaging diverse stakeholders, and delivering impactful outcomes in a fast-paced environment. This is a brilliant opportunity for a technologist to expose themselves to a broad range of functions across the business. Key opportunities within the role include:

• Point of Sale – delivering our next generation POS solution for the UK & Ireland across over 1,000 sites.
• Menu – transforming our menu system & data to ensure we have an agile, efficient and robust menu solution.
• Restaurant Architecture – drive resilience and optimisation around channel injections and future technology integrations.

A strong understanding and track record of managing governance to ensure scope, schedule, cost, and risk is tracked and mitigated is crucial.

Above all the individuals will need to be highly adaptable and will be expected to engage a broad range of technical and non-technical stakeholders, aligning all to the best outcome.

What will you spend your time doing?

You will report into the Senior Programme Manager for KFC Tech and work within the Portfolio team. This team’s primary responsibility is around hybrid delivery of projects & programmes and you need to have a broad understanding of different delivery methods to be successful in this role. Some other key requirements are listed below:

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ownership of projects from initiation to delivery.
• Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
• Be able to work with a hybrid delivery framework, that empowers the team to be self sufficient on a day-to-day basis but also provides overall visibility & governance of the project.
• Being a great communicator to both our internal stakeholders (other head office functions), global stakeholders (other Yum markets & Global Product Team) and front facing stakeholders (restaurants & franchisees) ensuring they are engaged when necessary and supported when needed.
• Establish a robust process for early life support for project go-lives and transition to our service desk for BAU.
• Build rapport and establish great relationships with both strategic partners and Franchises when necessary.
• Confident in presenting to a wide range of stakeholders across varying levels of seniority and ensuing content is tailored to be engaging and succinct.

What we love from you

Qualifications in project management (agile/waterfall) are required, with any technical qualifications preferred, however applicants with equivalent experience and proven track records will also be considered

• Project Management Qualification across both a waterfall and agile framework.
• Proven delivery track record with technology software and hardware.
• Minimum 5-years’ experience working as a Project Manager.
• Exposure to working in a like for like environment across either Hospitality or Retail.
• Experience managing multiple projects across multiple sites.
• Clear and concise communicator.
• Great stakeholder management skills, including demonstrating ability to influence and lead.
• Experience in running workshops to ideate and align stakeholders.
• Analytical mindset leveraging data to make decisions and ensure all parties are clear on the knowledge derived from this analysis.
• Ability to work in a high pressured and agile environment, ensuring teams remain focused and on-track.
• Knowledge of PMO processes.
• Broad knowledge across a range of project management tools (Jira, Monday.com).
• Good computer literacy skills (Microsoft based applications).

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.

Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.