Restaurant Communications Manager (12 Month FTC)

Welcome to KFC.
Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.

We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.

WHAT WE'RE LOOKING FOR

This role is ideal for someone who enjoys operating in a fast-moving, high-accountability environment. Much of the work in this role is driven by fixed operational deadlines that cannot flex - meaning planning, organisation and resilience are essential. You'll find yourself regularly influencing stakeholders and shaping priorities, alongside crafting and adapting communications.

Success in this position will come from building trusted relationships, making sound decisions, and helping the business communicate change in a way that's clear, simple and practical for restaurant teams. As part of the role, you'll take part in a shared out-of-hours on-call rota to occasionally support urgent operational communications when needed.

In order to thrive, you must be supremely organised, comfortable managing multiple competing priorities and confident making decisions under pressure. You'll know when to challenge, when to influence and when to move quickly. Most importantly, you'll understand that great communications aren't measured by how well they're written - they're measured by whether people understand them, act on them and can deliver them in busy restaurant environments.

You’ll also have a key role in planning some big and important events – like big celebrations or large team gatherings. At KFC we love to recognise our people, celebrate their success and create memorable, meaningful events. You’ll look for amazing ways to bring magic and sparkle to all of the events you plan.

Finally, the other core pillar of the role is to support some of our senior leaders in elevating their voice and using it, in the moments that matter. You’ll partner, guide and advise, as a trusted expert, on both internal and external communications, using their voice.

EXPERIENCE - Significant experience in internal, operational or field communications within a fast-paced, multi-site business.- Experience working with frontline audiences in hospitality, retail, leisure, franchise or similar operational environments would be ideal.- Experience leading complex cross-functional delivery involving multiple stakeholders, competing priorities and fixed deadlines.- Proven experience influencing senior stakeholders and confidently challenging priorities where appropriate.- Experience translating complex operational information into simple, actionable communications.- Experience managing communication governance, planning processes or operational delivery calendars.- Experience using insight and feedback to improve communication effectiveness.

SKILLS- Outstanding writing and editing skills, with the ability to adapt tone and style for different audiences.- Experience in the planning and execution of videography projects would be ideal.- Exceptional organisation and project management skills, with the ability to manage multiple overlapping deadlines without losing attention to detail.- Strong stakeholder management and influencing skills, including the confidence to challenge constructively and build consensus.- Excellent operational judgement – the ability to assess what frontline teams need to know - and equally importantly, what they don't.- Ability to simplify complexity into practical actions.- Resilient, calm and adaptable under pressure.- High attention to detail and commitment to delivering accurate communications on time, every time.- Comfortable presenting, facilitating planning sessions and working with senior leadership teams.- Strong Microsoft 365 skills, particularly PowerPoint, Word, Outlook and Teams.

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

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