Enhanced pension scheme
We’ll contribute up to 11%, which could mean we pay more into your pension than you do.
Senior Product Manager - Platform
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our Digital team are the people behind the platforms that help guests get their KFC fix, and help our restaurants, franchise partners and business teams make it happen.
From menus and pricing to ordering, payments, integrations and fulfilment, we build the tech that keeps our digital experience simple, reliable and ready for what’s next.
If you’re curious, commercially minded, and love solving the messy problems behind great customer experiences, you’ll feel right at home here.
ABOUT THE ROLE
We’re looking for a Senior Product Manager to own a key platform product domain, starting with Menu, one of the most important parts of our digital ecosystem.
You’ll get under the skin of how our products work, how restaurants use them, how customers experience them, and how they drive commercial value. Then you’ll turn that insight into clear product direction, smart trade-offs and measurable outcomes.
This is a role for someone who can sit comfortably between strategy, tech, operations and commercial priorities. You don’t need to code, but you do need to understand enough to have proper conversations with engineers, architects, data teams and technical partners.
WHAT WILL YOU SPEND YOUR TIME DOING?
Product Ownership: Own the strategy, roadmap and outcomes for a key platform product domain, initially focused on Menu.
Problem Solving: Lead discovery to understand the real customer, restaurant, franchisee and business problems worth solving.
Delivery & Impact: Prioritise and deliver improvements that make our platforms more reliable, scalable, simple to use and commercially effective.
Stakeholder Partnership: Work closely with Engineering, Architecture, Data, UX, Operations, Marketing, Commercial, Customer Care, Tech and Restaurant Excellence to bring the right solutions to life.
Smarter Decisions: Use data, insight and product metrics to guide priorities, measure success and keep improving post-launch.
Future Thinking: Explore how AI and emerging tech can help us move faster, reduce cost, improve productivity and create better outcomes for the business.
WHAT WE LOVE FROM YOU
We’re looking for a senior product thinker who can bring clarity to complexity, make confident decisions in ambiguity and keep everyone focused on outcomes, not just outputs.
You’ll be commercially sharp, technically curious and able to balance what our guests want, what our restaurants need and what the business needs to deliver.
You’ll build trust quickly, communicate simply, challenge constructively and know when to zoom out on strategy or get into the detail.
EXPERIENCE
- Strong product management experience, ideally owning strategy and outcomes for a digital, platform, technical or operational product.
- Experience working with platform products, internal tools, digital commerce, retail tech, restaurant tech or complex operational systems.
- Strong technical understanding, with confidence working alongside engineering, architecture and third-party partners.
- Experience building product roadmaps, defining requirements, writing user stories, setting success metrics and making trade-off decisions.
- Confident working across complex stakeholder groups, including commercial, operations, technology, customer-facing teams, partners and senior leaders.
- Experience using data, insight and product metrics to prioritise work, assess performance and improve product direction.
- Experience with agile teams, discovery, experimentation, iterative delivery and continuous improvement.
- Bonus points for experience with menu management, pricing, digital ordering, POS integrations, APIs, cloud platforms, payments, content management or enterprise SaaS.
Because real ones deserve real rewards
THE ROAD TO BECOMING A REAL ONE...
- Apply (Go on... do it) – send us your CV and answer a couple of app questions.
- Intro call with our Talent Team
- Virtual call with Hiring Manager + another technical lead
- F2F interview (and potentially a task) at our HQ, Home of The Real Ones in Woking
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Job Location Details
Guildford Road, Woking, United Kingdom, GU22 7NJ Get directions
Discover our business
Perks, rewards and benefits.
We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.
Here’s what the real deal could look like for you.
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Fri-Yay finishes
Clock off at 1pm on a Friday all year round - and make your workdays zing with virtual commutes and hybrid/flexible working.
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5 live well days each year
Get 5 extra days to look after you and your wellbeing - on top of your usual holiday allowance.
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Generous bonus scheme
We reward strong performance and our bonuses could mean you earn well above industry norms.
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Enhanced Holidays
You’ll start off with 25 days’ holiday, which rises to 30 days after 5 years. Plus you have the option to buy and sell additional days.
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Professional 1-2-1 coaching
Personal development, growth and fulfilment come with the territory at KFC.
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Healthcare and life protection
From private medical insurance to critical illness, life assurance, income protection, dental plan, cancer checks and even a digital GP, we’ve got your covered.
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Lifestyle-friendly perks
Flex your package with travel insurance, cycle scheme, retail discounts, charity giving, tech scheme, food and drink discount cards and much more.
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25% KFC discount
Big discounts on your finger lickin' favorites.
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Discounted gym membership
Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.
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Full employee assistance programme
Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.
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Free mortgage advice
We can help you get on - or climb up - the property ladder.
Our Recruitment Process
Understanding the recruitment process in our support centre.
You can also get some Hints and Tips from our team to understand our process here.
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Your Application
Hit the apply button and we’ll send you confirmation that we've received your CV. We'll be in touch shortly afterwards with next steps.
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A Quick Chat
One of our Talent Acquisition Partners will call you for an informal chat. This is about getting to know each other a little bit more, and talking through the role in more detail.
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Your Interviews
Following a successful phone interview, there will be a 2-stage process. We’ll kick things off with a meeting with your Hiring Manager, and then you'll get to meet other key leaders in the business. The final stage interview may include a task to complete.
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Join The Real Ones - Congrats!
Next steps are onboarding! Offer, RTW checks, contacts and getting to know the team!
Apply now.
Click to apply.
Apply