Enhanced pension scheme
We’ll contribute up to 11%, which could mean we pay more into your pension than you do.
Tech Hub Analyst
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC – from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.
About the role
An exciting opportunity has arisen within our Technology department. We are looking to recruit a third line support analyst who will be responsible for providing world class support, development & customer service to 1000+ KFC stores.
The nature of the duties may vary depending on the successful applicant’s background and will fall between Support and Development:
- Provide 3rd level technical support to all KFC 1000+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues
- Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting
- Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
- Supporting Tech projects through the development & implementation
- Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
- Working closely with our third-party support partners, such as Fujitsu
- Development, support and administration of kiosks, delivery & online ordering solutions
- Testing and approval for any development changes relating to the above
- Collaboration on the support of new technology and processes into restaurants
- Cross functionally collaboration with Ops, Marketing, BI, Restaurant Tech, Finance and Digital Teams
- Weekend on call support (1 day approx every 3 weeks)
What we love from you
- A proven passion for technology & the digital future with a willingness to learn new Tech skills.
- Support desk experience
- Demonstrate the ability to manage multiple stakeholders
- Technical ability on IT engineering or networking experience desired
- Ability to set up and maintain automated data processes
- Microsoft office suite experience
About You
- Flexible approach to work
- Strong and confident verbal & written communication skills
- Excellent customer facing skills & the ability to manage user expectations
- Excellent customer service skills
- Quality and accuracy at the heart of everything that you do
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Job Location Details
Guildford Road, Woking, United Kingdom, GU22 7NJ Get directions
Discover our business
Perks, rewards and benefits.
We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.
Here’s what the real deal could look like for you.
-
-
Fri-Yay finishes
Clock off at 1pm on a Friday all year round - and make your workdays zing with virtual commutes and hybrid/flexible working.
-
5 wellbeing days each year
Get 5 extra days to look after you and your wellbeing - on top of your usual holiday allowance.
-
Generous bonus scheme
We reward strong performance and our bonuses could mean you earn well above industry norms.
-
Enhanced Holidays
You’ll start off with 25 days’ holiday, which rises to 30 days after 5 years. Plus you have the option to buy and sell additional days.
-
Professional 1-2-1 coaching
Personal development, growth and fulfilment come with the territory at KFC.
-
Healthcare and life protection
From private medical insurance to critical illness, life assurance, income protection, dental plan, cancer checks and even a digital GP, we’ve got your covered.
-
Lifestyle-friendly perks
Flex your package with travel insurance, cycle scheme, retail discounts, charity giving, tech scheme, food and drink discount cards and much more.
-
25% KFC discount
Big discounts on your finger lickin' favorites.
-
Discounted gym membership
Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.
-
Full employee assistance programme
Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.
-
Free mortgage advice
We can help you get on - or climb up - the property ladder.
Our Recruitment Process
Understanding the recruitment process in our support centre.
You can also get some Hints and Tips from our team to understand our process here.
-
Your Application
Hit the apply button and we’ll send you confirmation that we've received your CV. We'll be in touch shortly afterwards with next steps.
-
A Quick Chat
One of our Talent Acquisition Partners will call you for an informal chat. This is about getting to know each other a little bit more, and talking through the role in more detail.
-
Your Interviews
Following a successful phone interview, there will be a 2-stage process. We’ll kick things off with a meeting with your Hiring Manager, and then you'll get to meet other key leaders in the business. The final stage interview may include a task to complete.
-
Join The Real Ones - Congrats!
Next steps are onboarding! Offer, RTW checks, contacts and getting to know the team!
Apply now.
Click to apply.
Apply